BRISmart Ecosystem

• 1. Lack of a Proper Learning Platform: Employees upskilling during the pandemic, relying solely on Zoom.

  2. The Absence of a Content Management System: Causing learning materials scattered and shared informally via WhatsApp.

  3. Manual Processing of Payments: Payments for lecturers hotel bookings, and catering arrangements were done manually by an administrator.

  4. No Dedicated Support Channel: Lack of a ticketing platform, requiring users to contact tech teams directly, which was constrained by shift availability.

• 1. Enable Seamless Employee Upskilling: Provide a robust platform (BRISmart) to facilitate online training and development, ensuring employees can easily access learning materials and participate in training sessions regardless of location.

  2. Streamline Content Management: Introduce a centralized content management system (BRISmart Admin) to organize and distribute learning materials efficiently, reducing reliance on informal methods like WhatsApp.

  3. Automate Administrative Tasks: Simplify and automate payment processes for lecturers, hotel bookings, and catering arrangements (via BRISmart Admin), improving operational efficiency and reducing manual errors.

  4. Enhance Support Availability: Establish a dedicated support system (BRISmart Care) to handle user issues promptly and professionally, ensuring minimal disruption to training activities and reducing the dependency on the tech team’s shift schedules.

  5. Foster a Connected Learning Ecosystem: Integrate these tools into a cohesive ecosystem that supports all aspects of training, from content delivery to administrative management and user support, creating a seamless experience for both users and administrators.

BRISmart Metrics (User-Facing Platform)

• 1. Training Completion Rate: Percentage of employees who complete assigned training programs.

  2. Active User Rate: Percentage of registered employees actively using BRISmart for training and development.

  3. Average Time to Access Materials: Time taken for employees to locate and access learning materials on the platform.

  4. Engagement Rate: Number of interactions per user (e.g., courses started, quizzes completed, discussions participated in).

  5. User Satisfaction Score: Employee feedback rating the learning experience on BRISmart.

BRISmart Admin Metrics (Administrative Platform)

• 1. Time Savings in Administrative Tasks: Reduction in time spent on tasks such as payment processing, hotel bookings, and catering arrangements.

  2. Automation Coverage: Percentage of training-related administrative tasks fully automated through BRISmart Admin.

  3. Payment Processing Time: Average time to process lecturer payments, compared to the manual method.

BRISmart Care Metrics (Support Platform)

• 1. Issue Resolution Time: Average time taken to resolve user issues via BRISmart Care.

  2. Support Request Volume: Total number of support requests handled within a given period.

  3. First Response Time: Time taken for the support team to respond to a user query.

  4. Customer Satisfaction Score (CSAT): User rating of the quality of support received.

BRI Group: BRI, Pegadaian, BRIFinance, and PNM

Some snips of what has been accomplished

Limited use for BRI Group: BRI, Pegadaian, BRIFinance, and PNM.