PINTAR

• 1. Limited Access to Currency Exchange Services: Citizens have difficulty accessing currency exchange services, especially for damaged or withdrawn notes.

  2. Inefficiency in Handling Public Requests: The manual process of managing requests for currency exchange slow and error-prone.

  3. Lack of Transparency and Communication: There are challenges in providing clear and timely updates to the public regarding their requests.

• 1. Streamline Access to currency exchange services for the public, making it more convenient and efficient.

  2. Improve Operational Efficiency by automating and organizing public requests for currency exchange.

  3. Enhance Transparency in communicating with the public, ensuring clear and timely updates regarding their requests.

  4. Ensure Better Management of damaged or withdrawn currency exchanges to reduce manual intervention.

• 1. Number of Requests Processed: Track the volume of public requests for currency exchange handled by the app.

  2. User Satisfaction and Feedback: Collect and analyze user feedback regarding ease of use, efficiency, and transparency.

  3. Processing Time: Measure the time taken to process and fulfill requests for currency exchange.

  4. Operational Efficiency Gains: Assess improvements in BI's internal efficiency in managing public requests compared to previous methods.

  5. Compliance and Error Reduction: Monitor the reduction in errors or compliance issues related to currency exchange handling.

BI internal team and public

Some snips of what has been accomplished

PINTAR